FAQs

  • Unfortunately, no, you don't get to keep it. We are a rental service. We will occasionally offer custom purchase options but those will be listed separately as they become available.

  • Our service areas include St. Marys, Kings Bay, Kingsland, Harriet’s Bluff, Woodbine, Waverly, St. Simons, Sea Island, Jekyll Island, Brunswick Georgia and Yulee, Fernandina Beach, Hilliard and Callahan Florida.

    We are part of a larger affiliate group of 800+ locations across the US. You can also visit www.SignGypsies.com and enter your zip code to find the closest affiliate to your area!

  • Installations are done the evening prior to your event. We begin installing/picking up signs at 6:30 pm.

    We cannot provide a specific time for arrival, as we place & pickup signs in the best order for that night. We can provide an approximate time of arrival the day of installation if requested.

  • Check out our pricing and rental option prices under our PACKAGES tab. $85 is the starting price based on location, characters, etc.

  • Yes! If we have the availability and the inventory, we can do next or same day orders! Please understand that your invoice will have a $30 rush fee included if the order is placed less than 24-hours prior to installation.

  • Your sign will stay installed 20-24 hours unless otherwise discussed.

    We do offer additional days for a fee if you'd like to keep the sign for an extended period (if we have the availability).

    *We cannot guarantee an exact delivery or pickup time, as it varies from day to day depending on location of other signs & time spent at location.

  • Nope! You simply place the order with us, pay your invoice, and we handle the rest! You are free to let us know your preference for yard placement, but we try to place our signs in a highly visible area, and we always text you a photo of the finished product when we leave!

  • Yes, our signs are waterproof! We will even set up in the rain if there is NO lightning! Being in Georgia, occasionally severe weather will prevent us from setting up entirely or leaving the sign up. In the event we must cancel or change the timing of your greeting, you will be notified in advance.

  • Unfortunately, no. Our signs must be setup by trained Sign Gypsies. This ensures you receive the best greeting possible & will be a true reflection of our brand standards. Setups must be handled in the same manner to avoid damage to the signs. If our signs are moved for ANY reason, there will be a $50 charge. We thank you for your understanding!

Any more questions? 

Some of those might be answered on our policies and procedures stated below. 

You are also welcome to EMAIL or call/text us at (912) 226-5302 with any others!

SIGN GYPSIES ST MARYS POLICIES & PROCEDURES

Nobody likes to read rules and policies, we totally get it. But this information is important so you can know what to expect from us, and what we also expect from you before you rent a yard greeting!

Please take a minute to get acquainted with how we operate at Sign Gypsies!

*When signs are booked &/or paid for, you have agreed to all policies prior to setup*

PAYMENTS & DELIVERY:

  • Preparing a greeting takes a lot of prep work to get the details right!  Due to this, payment is required within 48 hours after receiving invoice.  In the event of non-payment, a cancellation notification will be sent via email by Square notifying you of the cancellation of the greeting.

  • Greeting may be modified due to yard size and condition.  If you are unsure if your yard will accommodate the size greeting you've ordered, please email us ahead of time with a photo just so we can ensure you've selected an appropriate package.

  • Due to the unique nature of each setup and # of greetings booked each day, we cannot guarantee a specific delivery/pick up time. We only guarantee that the greeting will be delivered on the date that was noted on your invoice.

  • There is no need for you to be home during delivery or removal. We will install your greeting quickly and quietly in the best location for aesthetic and installation purposes. If requested: we will leave a note on the doorknob for the recipient with the sender’s name to let them know who the yard greeting is from. 

  • If your greeting is a surprise for an address other than your own, we require that you please notify someone in that household that we will be on the property during the scheduled window for setup and take down.  This is for our safety but also to help keep the surprise.  By booking the sign and providing payment, you agree that we have permission to be on the property.  Purchaser is responsible for the sign while placed in the yard, regardless of if they live at the address & must forward our policies to the homeowner. 

  • If the rental is a surprise setup for another member of your household: please close blinds/drapes during the delivery time window and leave an outside light on for us so we can identify the address easily. 

  • Please water your yard in the days leading up to your delivery if it has not rained in several days so that your yard is saturated when we arrive.  If a 6" screwdriver can easily penetrate the ground in several spots, we will have a happy Gypsy! If we are unable to install a greeting due to ground conditions when we arrive, NO REFUNDS WILL BE ISSUED. We appreciate your understanding, as we invest time in your order by pulling our inventory to customize your greeting, driving to the delivery location, and attempting installation. Kindly ensure your yard is soft enough for our signs, and PLEASE SATURATE. 

  • We cannot put signs in pea gravel, concrete, mulch, flower beds, thick landscaping, hard packed soil that has been used as a driveway, for example. We install signs on lawns. We define lawns as unobstructed soil with grass on the top. 

  • Please do NOT remove our signs from your lawn for ANY reason.  If they need to be taken down before your scheduled removal time, please contact us and we will gladly take care of it ASAP. If sign is removed or moved to a different location in the yard, there will be a $50 charge.

PERSONAL INJURIES & DAMAGES:

  • We encourage you to pose next to the display for photographs, but for the safety of everyone, please do not touch, lean on, or play near the display. Our items will not safely support any weight or pressure.

  • We will not be held liable for injuries or damages that occur.

  • Please do NOT attach anything (balloons, string, decorations, etc.) to any part of the display.

  • Please do NOT mow, edge around or take down the yard sign display for lawn maintenance purposes.  Damage caused by mowing & yard maintenance will be assessed & billed at our replacement cost.

  • If you have a lawn service scheduled during the duration of your display it is your responsibility to inform them of this policy or simply reschedule for them to come after the sign is removed.

  • If you have any outdoor pets, please keep them away from the signs.  Damage caused by pets will be assessed & billed at our replacement cost.  We strongly encourage you to keep them fenced in a separate area or indoors for the duration of your rental.

  • All signs are the property of Sign Gypsies, you will be held responsible for all damages/replacement charges.

  • Sign Gypsies and all representatives are not responsible or liable for any injury or damage that may be caused to any person or personal property during the setup or removal of any rental.

PHOTO & ADVERTISING RELEASE:

  • We sometimes use photographs of your yard greeting rental for use on our business website, Instagram, and Facebook pages and publicly congratulate the recipient unless you otherwise inform us not to do so. 

  • We will place a small sign in your yard with our contact info. This sign is unobtrusive to your custom greeting, please do not move it.

CANCELLATIONS & REFUNDS:

  • We respectfully reserve the right to cancel an order if we feel the delivery area may be unsafe for our employees or our signs. We will contact you if this situation arises to decide on an alternative arrangement/solution.

  • We will not be able to set up or take down the display under severe hazardous weather conditions including but not limited to hail, lightning & excessive wind.

  • We will do our best to make alternative scheduling arrangements, but if we are unable to set up a greeting because of severe weather, you will receive a full refund. 

  • We reserve the right to pull a greeting early if hazardous weather conditions arise.

  • If you must cancel your yard greeting, you must do so AT LEAST 48 hours BEFORE your scheduled delivery to receive a refund.

  • Rescheduling a greeting for any reason is subject to availability.

  • If we are provided the incorrect address for delivery, refunds will not be provided if a sign has been placed.  Addresses are copied & pasted directly from the booking form.  PLEASE double check the address prior to our arrival. In the event we have been provided an incorrect address & we cannot install the sign- signs will be refunded up to $50 if they have not yet been placed.

HOLD HARMLESS AGREEMENT:

Customer agrees to protect, defend, indemnify Sign Gypsies St Marys and hold its officers, employees and agents free and harmless from and against any and all losses, penalties, damages, settlements, costs, charges, professional fees, or other expenses or liabilities of every kind and character arising out of or relating to any and all claims, liens, demands, obligations, actions, proceedings or causes of action of every kind and character in connection with or arising directly or indirectly out of the Sign Gypsies St Marys rental agreement and/or the performance thereof. Customer further agrees to investigate, handle, respond to, provide defense for any such claims, etc., at his sole expense and agrees to bear all other costs and expenses related thereto, even if it (claims, etc.) is groundless, false, or fraudulent. The agreement is in effect for the duration of the rental process as defined by the effective dates of the rental agreement.